Most items ordered online are eligible for return. If you have ordered an incorrect product or just want to return an unwanted item, we will be happy to accept a return provided the item is returned within 14 days of delivery.
Notification must be emailed via Contact Us and selecting 'Order Related' in the drop down options. You must include your order number, an image of the product(s) and reason for cancellation. You will need to confirm that all products are unopened and undamaged and in fully resalable condition. Once you have confirmed this, our Online Customer Care Team will send you an email with our returns process.
You will be responsible for the cost of the return. Products can either be sent to us at our New Southgate branch by Royal Mail / Courier, or you can bring it into our New Southgate branch.
If you are returning by Royal Mail / Courier, please enclose your order information as well as the return form in the parcel so we can identify your order. We encourage all customers to send returns by signed-for delivery as this eliminates any discrepancies by providing evidence of the return. We are not responsible for any lost deliveries. Once the products have been inspected, a refund will be issued accordingly.
Please note: some items are non-refundable and therefore not eligible for return. A list of non-refundable products can be viewed in our Returns Policy.