My online order arrived damaged. What do I need to do?

If your order has arrived damaged and you have accepted delivery, you must contact our Online Customer Care Team as soon as possible. You have 2 working days from the date of delivery to notify us of any damages. Notification, along with the online order number and images showing the damage must be sent via email here: Contact Us 

Please select from the drop down field: 'Order Related' as the reason for contact.

Once our Online Customer Care Team have investigated this, either a replacement or refund will be arranged.

If your order was damaged but you refused to accept the delivery, please see: I refused my delivery because the product(s) arrived damaged. How do I arrange re-delivery?  OR  I refused my delivery because it arrived damaged. How can I cancel my order?

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