I refused my delivery because the product(s) arrived damaged. How do I arrange re-delivery?

If your order has arrived damaged you are within your rights to refuse delivery and have the goods returned to us. You must sign the POD (Proof of Delivery) paperwork as “damaged” or “refused due to damage”.

The next step is to contact our Online Customer Care Team via Contact Us to inform us that your delivery has been refused, and confirm that you wish to arrange re-delivery. Our team will then contact the relevant delivery department to schedule a replacement.

Once the damaged goods have been returned and inspected, our team will provide you with a re-delivery date.

If your order arrived damaged and you wish to cancel, please see: I refused my delivery because it arrived damaged. How can I cancel my order?

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