I just placed an order but wish to cancel it. What is the process? Amie 13 September 2017 08:07 Follow You can cancel an online order, excluding bespoke or made to measure products, and receive a full refund by notifying us via Contact Us at any time before the product is dispatched. You must include your order number and reason for cancellation. If you wish to cancel your order but it has already been dispatched, charges will apply. Please see: Why have charges been applied to my order?