How do I return my order? I have ordered the wrong product.

 

Most items ordered online are eligible for return. If you have ordered an incorrect product, we will be happy to accept a return provided we are notified within 14 days of delivery. 

Notification must be sent to orders@builderdepot.co.uk and must include your order number, shipping postcode, an image of the product(s) and reason for cancellation. You will need to confirm that all products are unopened and undamaged. Once you have confirmed this our Online Customer Support Team will send you an email with our returns process.

You will be responsible for the cost of the return. Products can either be sent to us at the New Southgate branch by post, or we can arrange a collection. There is a minimum collection fee of £30 (Excl. VAT) which is calculated based on size, weight and collection location of the product(s). 

If you are returning by post, please enclose your order information in the return parcel so we can identify your order. We encourage all customers to send returns by signed for delivery as this eliminates any discrepancies by providing evidence of the return. We are not responsible for any lost deliveries.  Once the products have been inspected a refund will be issued accordingly.

Please note, some items are non-refundable and therefore not eligible for return. A list of non-refundable products can be viewed in our Returns Policy.

 

 

 

 

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