How do I return my order?

Most items ordered online are eligible for return. If you have ordered an incorrect product or just want to return an unwanted item, we will be happy to accept a return provided you notify us in writing of your intention to return the item(s) and return the item(s) within 30 days of delivery.

Notification must be emailed by clicking Contact Us and selecting 'Order Related' in the drop-down field. You must include your order number, an image of the product(s) and reason for cancellation. You will need to confirm that all products are unopened, undamaged and in fully resalable condition. Once you have confirmed this, our online Customer Care Team will email you with our return process.

You will be responsible for the cost of the return. Products can either be sent to us at our New Southgate branch by Royal Mail / your chosen courier, or you can bring it into our New Southgate branch during our opening times, which can be viewed here.

This excludes online only or direct from supplier item(s) which need to be sent back to a separate location. We can in most cases arrange a collection for a fee. If you would not like to pay a collection charge, please click Contact Us, so we can send you the full address of where to send these item(s) back to.

If you are returning by Royal Mail / your chosen courier, please enclose your order number (ORD24000....) as well as the Online Return Form in the parcel, so we can identify your order. We encourage all customers to send returns by tracked and signed-for delivery, as this eliminates any discrepancies by providing evidence of the return. We are not responsible for any lost / damaged returns.  Once the products have been inspected and are eligible for a refund, a refund will be issued accordingly and within 14 days of delivery.

Please note: some items are non-refundable and therefore not eligible for return. A list of non-refundable products can be viewed in our Returns Policy.

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