How can we help?

Find an answer in our Help Centre before getting in touch.

Popular help topics

Quick answers to the questions we’re asked most often.

Track my delivery Find out how to track your order and what to expect. › Cancel my order Check whether your order can still be cancelled. › Return an item Check the return process and what you need to do. › Where is my refund? Check refund timescales before getting in touch. ›

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Phone us

Lines are busiest late morning. If your question is routine, the answers in our Help Centre are usually faster.

020 8362 8100 Opening hours
Monday – Friday8am – 5pm SaturdayClosed SundayClosed Bank HolidaysNew Southgate seasonal hours

Write to us

For correspondence only – not for order queries.

Builder Depot
E-Commerce Department
Station Road,
New Southgate,
London,
N11 1QJ