General

• How can I contact Builder Depot?
• How can I request a quote?
• Become a Supplier
• What is your VAT number?
• Do You Donate Building Materials?
• Do you offer VAT exemption?

Account

• Why can't I see my order in my account?
• How do I update my account details?
• How do I reset my password?
• How do I create an online account?
• How do I obtain an invoice for my order?
• Can I apply for a trade cash account or trade credit account?

Complaints Procedure

• Formal Complaints Procedure

Delivery

• Can I change my delivery date?
• How can I track my delivery?
• My delivery hasn't arrived – what should I do?
• How much does delivery cost?
• Can I collect a "Delivery Only" product?
• When will my order arrive?

See all 10 articles

Returns & Refunds

• What do I do if my item is damaged, missing or wrong?
• Where is my refund?
• Why has my return request been denied?
• How do I return my order?

Order Related

• Can I combine two separate orders?
• Can I change the delivery address on my order?
• How do I know if my order has been successfully placed?
• I haven’t received my order confirmation email – what should I do?
• Where can I find my order number?
• Is there a minimum order value?

See all 12 articles

Product & Stock

• How can I find the right product for my project?
• How can I check the stock availability of a product?
• Can I order custom lengths of timber?
• Part of my order is out of stock. What happens next?
• Do you offer samples?
• Can you split packs or sell products individually?

See all 7 articles

Website and Technical

• Why isn’t my postcode being accepted?
• I’m having trouble using the Builder Depot website – what should I do?
• 3D secure check (3DS)
• Why can't I add a product to my basket?

Branch Enquiries

• What are Builder Depot's branch opening times?
• Are the online prices the same as the in-store prices?
• Where is my nearest store?
• What are your showroom opening times?
• Are your branches open to the public?