Promoted articles
Frequently Asked Questions
Complaints Procedure
Delivery
- Can you deliver outside of the United Kingdom?
- Online/Delivery Only Products
- Do you offer same day or next day delivery?
- How much do I have to spend for free delivery?
- My order is due to arrive today, how can I find out what time it will arrive?
- Can I request a delivery date?
Returns & Refunds
Order Issues
- 3D secure check (3DS)
- I refused my delivery because it arrived damaged. How can I cancel my order?
- Why have charges been applied to my order?
- I'm having trouble paying online, how can I place my order?
- I just placed an order but wish to cancel it. How do I do this?
- Can I add items to my existing online order?
Product & Stock
- How can I check the stock availability of a product?
- What is the fire rating on Hollow Soffit boards?
- Part of my order is out of stock. When will it be back in stock?
- Do you offer samples?
- Do you offer installation of goods and removal of the old product(s)?
- Why can't I add this product to my basket?
Website and Technical
- ★ Do you offer click & collect?
- ★ Do You Donate Building Materials?
- How do I create an online account?
- I'm trying to order a certain length of timber but the website won't allow me. Why?
- Minimum Order Value
- What is your VAT number?
Branch Enquiries
- Store Opening Times
- Become a Supplier
- Where is my nearest store?
- Do you offer a cutting service? How much does it cost to cut timber?
- What are your showroom opening times?
- Are your branches open to the public?