How can I track my delivery?

Tracking information depends on how your order is being delivered. Not all Builder Depot deliveries have live tracking available.

Parcel deliveries

If your order is being delivered by a parcel carrier, you'll normally receive a tracking link directly from the carrier once your order has been dispatched.

Please use the carrier's tracking information for the latest available delivery updates and any estimated delivery time or delivery window provided.

Pallet deliveries

If your order is being delivered by a pallet carrier, you may receive tracking information or a delivery window directly from the carrier.

Delivery updates may be sent by text message, email or phone using the contact details provided when you placed your order.

Please ensure someone is available to receive and manually offload the goods where required.

Builder Depot deliveries

Orders delivered by our own Builder Depot transport team do not always have live tracking available.

Where available, you may receive a text message or phone call with information about your delivery or expected delivery window.

Please note that an exact delivery time cannot be guaranteed.

Direct from Supplier deliveries

Some products are delivered directly to you by the manufacturer or supplier.

Tracking availability and delivery arrangements vary between suppliers. Some suppliers may contact you directly to arrange your delivery or provide delivery information.

My delivery is due today – can I get an ETA?

The delivery information available will depend on the delivery service being used.

If tracking is available, please check the latest information provided by the carrier, as estimated delivery times can change throughout the day.

If your order is due for delivery today and you haven't received any tracking or delivery information, please contact our Online Customer Service Team. We'll check the latest information available and, where possible, obtain an update on your delivery.

Please have your ORD or SHP reference ready so we can locate your order.

I haven't received any tracking information

Not all orders have live tracking available.

Depending on how your order is being delivered, you may receive updates by:

• Email
• Text message
• Phone
• A tracking link from the carrier or supplier

Please also check your email inbox and junk/spam folder for any delivery updates.

If your expected delivery date has not yet passed, the absence of tracking information does not necessarily mean your order has been delayed.

My expected delivery date has passed

If your expected delivery date has already passed and your order hasn't arrived, please see My delivery hasn't arrived – what should I do?