Can I change my delivery date?

If you need to change your delivery date, please contact our Online Customer Service Team as soon as possible.

Whether we can change the delivery date will depend on the status of your order and how it is being delivered.

Before your order has been dispatched

We may be able to arrange an alternative delivery date if your order has not yet been dispatched.

Please contact us as soon as possible and have your order number (beginning ORD) ready.

After your order has been dispatched

Once an order has been dispatched, we cannot guarantee that the delivery date can be changed.

Depending on the delivery service, we may need to contact the relevant carrier, delivery team or supplier to see whether an alternative date can be arranged.

Additional charges may apply if the delivery has already been dispatched or a delivery attempt has been made.

Direct from supplier deliveries

If your order is being delivered directly by a manufacturer or supplier, changing the delivery date will depend on their delivery arrangements and the status of your order.

Our Online Customer Service Team can check this for you.