We may be able to change your delivery date depending on the status of your order and how it is being delivered.
If you need to request a different date, please contact our Online Customer Service Team as soon as possible.
Please note: requesting a new delivery date does not mean the change has been confirmed. Please wait for confirmation from our team before making arrangements based on the requested date.
Can my delivery date be changed?
This will depend on the status of your order, delivery method and the date you would like to change it to.
The earlier you contact us, the more likely it is that we will be able to make the change before your order enters the delivery process.
How far can I move my delivery date?
Where possible, we may be able to arrange an alternative delivery date up to 5 working days from the original order date.
If you need the goods to be held for longer, please contact us and we'll advise whether this is possible for your order.
Any alternative date is subject to availability and is not confirmed until our team has confirmed the change with you.
My order has not been dispatched
If your order has not yet been dispatched, we may be able to arrange an alternative delivery date.
Please contact our Online Customer Service Team as soon as possible and have your ORD or SHP Order Reference ready.
My order has already been dispatched
Once an order has been dispatched, we cannot guarantee that the delivery date can be changed.
Depending on the delivery service, we may need to contact the relevant carrier, Builder Depot delivery team or supplier to find out whether an alternative date can be arranged.
Additional charges may apply if the order has already been dispatched or a delivery attempt has been made.
Direct from Supplier deliveries
If your order is being delivered directly by a manufacturer or supplier, changing the delivery date will depend on the supplier's delivery arrangements and the current status of the order.
Our Online Customer Service Team can check whether a change is possible with the supplier.
Has my new delivery date been confirmed?
A request to change your delivery date is not confirmation that the delivery has been changed.
Please wait until our team has confirmed the new date before assuming that your original delivery arrangements have been changed.
Until you receive confirmation, your existing delivery arrangements may still apply.
How do I request a different delivery date?
Please contact our Online Customer Service Team as soon as possible.
When contacting us, please provide:
- Your ORD or SHP Order Reference
- Your preferred new delivery date
- Any other relevant information about your request
We'll check your order and confirm whether the requested change can be made.
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