How can I track my delivery?

Tracking information depends on how your order is being delivered. Not all Builder Depot deliveries have live tracking available.

Parcel deliveries

If your order is being delivered by a parcel carrier, you'll normally receive a tracking link directly from the carrier once your order has been dispatched.

Please use the tracking link for the latest available information about your delivery.

Pallet deliveries

If your order is being delivered by a pallet carrier, you may receive tracking information or a delivery window directly from the carrier.

Delivery updates may be sent by text message, email or phone using the contact details provided when you placed your order.

Builder Depot deliveries

Orders delivered by our own Builder Depot transport team do not always have live tracking available.

Where available, you may receive a text message with information about your delivery before it arrives.

Direct from supplier deliveries

Some products are delivered directly to you by the manufacturer or supplier.

Tracking availability varies between suppliers. Some suppliers may contact you directly to arrange your delivery or provide delivery information.

I haven't received any tracking information

Not every delivery service provides tracking, so you may not always receive a tracking link.

If your order is due for delivery today and you haven't received any tracking or delivery information, please contact our Online Customer Service Team and we'll check the latest information available.

Please have your order number (beginning ORD) ready so we can locate your order quickly.

If your expected delivery date has already passed, please see My delivery hasn't arrived – what should I do?