You can add delivery instructions when placing your order, and some products may also offer the option to select a delivery time slot.
The options available will depend on the products and delivery service for your order.
How do I add delivery instructions?
During checkout, use the Delivery Notes section to provide any information that may help with your delivery.
If you've already placed your order and need to add delivery instructions, please contact our Online Customer Service Team as soon as possible.
We can only add delivery notes before your order has been dispatched.
Please provide your ORD or SHP order reference when contacting us.
Can I request a specific delivery time?
Some products and delivery services offer the option to select a delivery time slot.
Where a time slot is available, it will be shown as an option during checkout.
If no time-slot option is shown, your order will be an all-day delivery and we cannot guarantee delivery at a specific time.
Can I add a preferred time to my delivery notes?
You can include a preferred delivery time in your Delivery Notes, but this does not guarantee that your order will arrive at that time.
If you need a specific time slot, only the time-slot options offered during checkout should be treated as available for your order.
Can I ask the driver to call before delivery?
Yes. You can request that the driver calls you before arriving by adding this to your Delivery Notes.
If you've already placed your order, contact our Online Customer Service Team before the order is dispatched and we'll try to add the request for you.
A call before delivery is a request only and cannot be guaranteed.
Can I add delivery instructions after my order has been dispatched?
No. Once your order has been dispatched, we're unable to add new delivery notes to the order.
If you need help with a delivery that is already on its way, please contact our Online Customer Service Team and we'll advise you of any options available.
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