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Frequently Asked Questions
Click and Collect
- Can I change my order from delivery to Click & Collect?
- Which products are available for Click & Collect?
- How long will Builder Depot hold my Click & Collect order?
- What do I need to collect my Click & Collect order?
- What should I do when I arrive to collect my order?
- Where and when can I collect my Click & Collect order?
General
- What payment methods do you accept?
- How can I contact Builder Depot?
- How can I request a quote?
- Become a Supplier
- What is your VAT number?
- Do You Donate Building Materials?
Account
Complaints Procedure
Delivery
- Part of my delivery is missing – is it still on its way?
- Can I add delivery instructions or request a delivery time?
- Can I change my delivery date?
- How can I track my delivery?
- My delivery hasn't arrived – what should I do?
- How much does delivery cost?
Returns & Refunds
- How do I cancel my online order?
- What do I do if my item is damaged, missing or wrong?
- Where is my refund?
- Can Builder Depot collect my return?
- Why has my return request been denied?
- Can I return an online order to a Builder Depot branch?
Order Related
- I’ve been charged but haven’t received an order confirmation – what should I do?
- Can I combine two separate orders?
- Can I change the delivery address on my order?
- How do I know if my order has been successfully placed?
- I haven’t received my order confirmation email – what should I do?
- Where can I find my order number?
Product & Stock
- My product has developed a fault – what should I do?
- How can I find the right product for my project?
- How can I check the stock availability of a product?
- Can I order custom lengths of timber?
- Part of my order is out of stock. What happens next?
- Do you offer samples?