3D secure check (3DS)

At Builder Depot, we prioritise the security of your online shopping experience. That's why we've implemented 3D Secure Check (3DS), a robust protection method that adds an extra layer of security for both our valued customers and our company.

Every online purchase undergoes a 2-step authentication process, ensuring that no payments go through unless authorised by you personally.

Here's how it works: When making a purchase, you'll be directed to an authentication page on your bank's website or app. From there, you'll either enter a password associated with your card or input a code sent to your phone for verification.

If you encounter a situation where the status of your order shows as pending payment, it indicates that the payment was not authorised. This could occur due to various reasons, such as the 3D Secure Check not completing successfully, your bank declining approval of the payment, or the browser closing before the payment was processed.

If you're unsure whether your payment went through or if you have any concerns, please don't hesitate to reach out to us. Simply click on Contact Us, and our dedicated team will be more than happy to investigate this matter for you.

Your security and satisfaction are our top priorities, and we're here to ensure a smooth and secure shopping experience every step of the way.

Thank you for choosing Builder Depot.