If you are unable to add a product to your basket, this may be due to stock availability, delivery restrictions or the product not currently being available to order online.
The product is out of stock
If a product is currently unavailable, the option to add it to your basket may be removed until the product is back in stock.
For more information, see Part of my order is out of stock. What happens next?
The product is not available for my postcode
Some products can only be delivered to certain areas due to the way they are stocked, transported or supplied.
Enter your delivery postcode on the product page or during checkout to check availability for your area.
If we are unable to deliver a particular product to your postcode, the website will advise you that the product is unavailable for your location.
The product is supplied directly by a supplier
Some products are supplied directly by our suppliers and may have different delivery areas or availability restrictions.
If a product is unavailable for your postcode, this does not necessarily mean that the product itself is out of stock.
The product still won't add to my basket
If the product appears to be available for your postcode and in stock but you are still unable to add it to your basket, try refreshing the page or using a different browser or device.
If the issue continues, please contact our Online Customer Service Team and provide the product name or product code and, where possible, a screenshot of the issue.
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