I’m having trouble using the Builder Depot website – what should I do?

If you're experiencing a problem while using the Builder Depot website, there are a few troubleshooting steps you can try.

Refresh the page

Refresh the webpage and try again. Temporary website or connection issues can sometimes prevent pages or buttons from working correctly.

Try a different browser or device

If the problem continues, try using a different web browser or device.

You can also try closing your browser completely and reopening the Builder Depot website before trying again.

Clear your browser cache and cookies

Stored browser data can sometimes cause websites to display or function incorrectly.

Clearing your browser's cache and cookies and then reopening the website may resolve the issue.

Please be aware that clearing cookies may sign you out of websites you are currently logged into.

Are you having trouble at checkout?

If the problem relates specifically to your payment, see I’m having trouble paying online. What should I do?

If you are unable to add a particular product to your basket, see Why can’t I add a product to my basket?

The problem is still happening

If you've tried the steps above and the problem continues, please contact our Online Customer Service Team.

To help us investigate, please provide:

• A description of what you were trying to do
• The product name or product code, where relevant
• The device and browser you were using
• A screenshot of the error or problem, where possible

Please do not include passwords or full payment card details in screenshots or messages.