If your payment is not being accepted when placing an order online, there are a few things you can check before trying again.
Check your payment details
Make sure the card number, expiry date, security code and billing information have been entered correctly.
Complete your bank's security check
Online card payments may require an additional security check, such as 3D Secure, before the payment can be authorised.
Depending on your bank, you may be asked to approve the payment through your banking app, by text message or using another verification method.
If the security check is unsuccessful or cannot be completed, your payment may be declined.
Try another payment method
We accept the following payment methods online:
- Debit and credit cards
- PayPal
If one payment method is unsuccessful, you can try another available payment method.
Please note: American Express is not accepted online but can be used when purchasing directly from our branches.
Still unable to place your order?
If you're still experiencing problems, please contact our Online Customer Service Team for assistance.
For security reasons, please do not send your full card details by email, live chat or through our contact form.
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