How do I know if my order has been successfully placed?

Once your order has been successfully placed, you should see an order confirmation page and receive an order confirmation email from Builder Depot.

Your order will also have a reference beginning with ORD or SHP.

I have an ORD or SHP reference

If you have been provided with an ORD or SHP reference, this can be used to identify your order.

For more information about these references, see Where can I find my order number?

I've been charged but I'm not sure my order was placed

A payment showing on your bank account does not necessarily mean that an order has been successfully created.

If you have been charged but haven't received an order confirmation or an ORD/SHP reference, please contact our Online Customer Service Team before attempting to place another order.

We can check whether an order has been created and help prevent a duplicate order from being placed.

I haven't received my confirmation email

If you believe your order was successfully placed but haven't received the confirmation email, see I haven't received my order confirmation email – what should I do?