Can I change the delivery address on my order?

If you need to change the delivery address after placing your order, please contact our Online Customer Service Team as soon as possible.

Whether the address can be changed will depend on the status of your order and the delivery method being used.

My order has not been dispatched

If your order has not yet been dispatched, we may be able to change the delivery address.

Please have your ORD or SHP reference and the new delivery address ready when contacting us.

Any change will need to be confirmed by our team before the new address can be considered accepted.

My order has already been dispatched

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Depending on the delivery method, the order may already be with a courier, pallet carrier, Builder Depot delivery team or supplier.

Our Online Customer Service Team will check whether a change is still possible and advise you of the available options.

Will there be an additional charge?

Changing the delivery address may affect the delivery service or delivery charge, particularly if the new address is in a different delivery area or the order has already been dispatched.

If any additional charge applies, we will advise you before the change is arranged.

Direct from supplier orders

For products being delivered directly by a supplier, any address change will need to be confirmed with the supplier.

Please contact us as soon as possible, as we cannot guarantee that the supplier will be able to amend the address once the order is being processed.