If you need to change the delivery address after placing your order, please contact our Online Customer Service Team as soon as possible.
Whether the address can be changed will depend on the status of your order and the delivery method being used.
Submitting an address-change request does not mean your delivery address has been changed. Please wait for confirmation from our team.
My order has not been dispatched
If your order has not yet been dispatched, we may be able to change the delivery address.
Please contact us as soon as possible, as orders can progress through processing and fulfilment quickly.
Any change must be confirmed by our team before the new address can be considered accepted.
My order has already been dispatched
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Depending on the delivery method, the order may already be with a courier, pallet carrier, Builder Depot delivery team or supplier.
Our Online Customer Service Team will check whether a change is still possible and advise you of the available options.
Will there be an additional charge?
Changing the delivery address may affect the delivery service or delivery charge, particularly if the new address is in a different delivery area or the order has already been dispatched.
If any additional charge applies, we will advise you before the change is arranged.
Direct from supplier orders
For products being delivered directly by a supplier, any address change will need to be confirmed with the supplier.
Please contact us as soon as possible, as we cannot guarantee that the supplier will be able to amend the address once the order is being processed.
How do I request an address change?
Please contact our Online Customer Service Team and provide:
- Your ORD or SHP Order Reference
- Your current delivery address
- The full new delivery address, including postcode
We'll check whether the change can be made and let you know if there are any changes to the delivery arrangements or charges.
Has my delivery address been changed?
Your delivery address has not been changed until our team confirms this with you.
Until you receive confirmation, the original delivery address remains the address associated with your order.
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