I haven’t received my order confirmation email – what should I do?

Once your order has been successfully placed, you should receive an order confirmation email from Builder Depot.

If you haven't received it, there are a few things you can check.

Check your junk or spam folder

Sometimes order confirmation emails may be filtered into your junk or spam folder, so please check these folders first.

You can also search your inbox for Builder Depot.

Check the email address used for your order

Make sure you are checking the email account that was entered when placing your order. If the email address was entered incorrectly, you may not receive your confirmation email.

How do I know if my order was placed successfully?

If your order was successfully placed, you should have been given an order reference beginning with ORD or SHP.

If you have an ORD or SHP reference but haven't received the confirmation email, please contact our Online Customer Service Team and provide your reference so we can check the order for you.

I don't have an order reference

If you haven't received a confirmation email and don't have an ORD or SHP reference, please contact our Online Customer Service Team before attempting to place the order again.

We can check whether an order has been created and help prevent you from accidentally placing a duplicate order.