Why isn’t my postcode being accepted?

If your postcode isn't being accepted on the Builder Depot website, first check that it has been entered correctly.

Check your postcode

Make sure your full UK postcode has been entered correctly, including all letters and numbers.

If you've copied and pasted the postcode, try entering it manually and check for any additional spaces or incorrect characters.

Is the product available for your area?

Some products have different delivery areas depending on where they are stocked or whether they are being supplied directly by a supplier.

If a particular product cannot be delivered to your postcode, the website may advise you that the product is unavailable in your area.

This does not necessarily mean that there is a problem with the postcode itself.

For more information, see Why can’t I add a product to my basket?

The postcode is correct but still isn't working

If you have entered a valid UK postcode and the website still isn't accepting it, try refreshing the page or using a different browser or device.

If the problem continues, please contact our Online Customer Service Team and provide:

• The postcode you are trying to use
• The product name or product code, where relevant
• A screenshot of the message displayed, where possible

We can check whether the issue relates to the website or the delivery availability for the product.