Although we regularly update stock availability on our website, stock levels can change quickly and occasionally a product may become unavailable after an order has been placed.
An item in my order has become out of stock
If a product you have ordered becomes unavailable, we will contact you to let you know.
Where appropriate, we will advise you of the available options and any information we have about when the product is expected to be back in stock.
Please wait for confirmation that the item is available before travelling to a branch to collect it.
When will the product be back in stock?
Restock dates vary depending on the product and supplier, and an estimated date may not always be available.
If we have an expected restock date, our Online Customer Service Team can provide this information. Please be aware that estimated restock dates can change and are not guaranteed until the stock has been received.
The product shows “Out of Stock” on the website
If a product is currently unavailable to order, it may be displayed as “Out of Stock” and you will not be able to add it to your basket.
The option to order the product will become available again once stock has been replenished and the product is available to purchase.
Can you tell me when an item will be back in stock?
If you would like to check whether we have an estimated restock date, please contact our Online Customer Service Team with the product name or product code.
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