How do I reset my password?

If you've forgotten your password or are having trouble logging into your Builder Depot account, you can request a password reset from the login page.

How to reset your password

1. Select the Account icon on the Builder Depot website and open the login page.
2. Select “Forgotten Password?” underneath the login fields.
3. Enter the email address associated with your account.
4. Select “Reset My Password”.
5. If the email address is associated with a Builder Depot account, you'll receive an email containing instructions to reset your password.
6. Follow the link in the email to create a new password and then try signing in again.

I haven't received the password reset email

If the email hasn't arrived:

• Check your Junk or Spam folder.
• Search your inbox for Builder Depot.
• Make sure you're checking the email address associated with your Builder Depot account.
• Allow a few minutes for the email to arrive before requesting another reset.
• Try requesting the password reset again if necessary.

For security reasons, the website may not confirm whether a particular email address is registered to an account.

I'm still unable to reset my password

If you've followed the steps above and are still unable to access your account, please contact our Online Customer Service Team for assistance.

When contacting us, please provide:

• Your full name
• The email address you're trying to use for your account
• A brief description of what happens when you try to reset your password
• A screenshot of any error message, where possible

Never send us your password or any payment-card security information.