How do I obtain an invoice for my order?

If you placed your order while signed into your Builder Depot online account, you can download your invoice directly from your account without contacting Customer Service.

If you checked out as a guest or cannot access the invoice online, we can provide a copy.

Download an invoice from your online account

If you placed your order while logged into your Builder Depot account:

Sign in to your online account.
Go to My Orders.
Select the relevant order.
Download the invoice for the order.

You do not need to contact our Customer Service Team if your invoice is available through your account.

I checked out as a guest

If you placed your order as a guest, or you're unable to access the invoice through your account, please contact our Online Customer Service Team.

Please provide your ORD or SHP reference when requesting the invoice so we can locate the correct order.

For security reasons, an invoice can only be sent to the email address associated with the order or online account.

I can't see my invoice in my account

First, make sure you're signed into the same Builder Depot account used when the order was placed.

If the order was placed as a guest, it may not appear in your account even if you later created an account using the same email address.

If you still cannot access the invoice, please contact our Online Customer Service Team with your ORD or SHP Order Reference.

I need an older invoice

If you need a copy of an older invoice that you can no longer access through your online account, please contact our Online Customer Service Team.

To help us locate the invoice, please provide as much information as possible, including:

Your ORD or SHP reference, if available
The approximate date of the order
The name and email address used when placing the order

If you require invoices for multiple orders, please provide the order references for each one where possible.

For security reasons, invoices can only be sent to the email address associated with the order or online account.

I need invoices for multiple orders

Before contacting us, please check whether the invoices are available to download from My Orders in your online account.

If you need us to provide copies, please include the ORD or SHP Order Reference for each invoice you require in your request.

Providing all the references in your initial request will help us deal with the request without having to ask you for additional information.

I need an invoice for an in-store purchase

Invoices for purchases made directly at a Builder Depot branch are handled by the branch where the purchase was made.

Please contact the relevant branch directly. You can find branch telephone numbers and contact details using our Store Finder.

Contact Us