Why can't I see my order in my account?

An order may not appear in your Builder Depot account if it was placed as a guest or using different account details.

Did you check out as a guest?

Orders placed using guest checkout may not appear in your online account order history.

You can still contact us about the order using your ORD or SHP reference.

Check which account you're signed into

If you have more than one email address, make sure you're signed into the account associated with the email address used when placing the order.

My order should be showing

If you placed the order while signed into your account and it is not appearing in My Orders, please contact our Online Customer Service Team.

Provide your ORD or SHP reference so we can check the order details.

For help locating your reference, see Where can I find my order number?