What does my online order status mean?

You can check the status of your order by signing in to your Builder Depot online account and viewing your order.

Your order may display one of several statuses depending on its progress.

Pending Payment

Your order has not yet been confirmed as successfully placed.

This can happen if the payment or security verification was not completed, the payment was declined, or the checkout process was interrupted.

If you're unsure whether an order was successfully created, see How do I know if my order has been successfully placed?

Do not place another order if you're unsure, as this could result in a duplicate order.

Ready to Process

We have received your order and it is waiting to be processed.

Once processing is complete, the order will progress to the next stage.

Awaiting Dispatch

Your order has been processed and is being prepared for fulfilment.

Depending on the products ordered, this may mean your order is being prepared by Builder Depot or has been passed to a supplier for fulfilment.

Part Dispatched

Part of your order has been dispatched, but one or more items or shipments are still outstanding.

Orders containing multiple products may arrive in separate deliveries.

Dispatched

Your order, or the relevant shipment, has been dispatched for delivery.

For information about tracking your delivery, see How can I track my delivery?

Delivered

The order is recorded as delivered.

If your order shows as delivered but you haven't received it, see My delivery hasn't arrived – what should I do?

Closed

The order has been closed and is no longer being processed for fulfilment.

This can happen for different reasons, including an order being cancelled or refunded.

If you weren't expecting your order to be closed, please contact our Online Customer Service Team with your ORD or SHP reference so we can check the order.