I refused my delivery because it arrived damaged. How can I cancel my order?

If your order has arrived damaged, you are within your rights to refuse delivery and have the goods returned to us. You must sign the POD (Proof of Delivery) paperwork as “damaged” or “refused due to damage”.

The next step is to contact our online Customer Care Team by clicking Contact Us to inform us that your delivery has been refused, and confirm that you wish to cancel the order. Our team will then contact the relevant delivery department to advise them that the goods are being returned for cancellation.

Once the damaged goods have been returned and inspected, our team will provide you with a refund within 14 days.

If your order arrived damaged, and you wish to arrange re-delivery, please see: I refused my delivery because the product(s) arrived damaged. How do I arrange re-delivery?

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.