Yes. Depending on the status of your order, we may be able to change an existing delivery order to Click & Collect, or change a Click & Collect order to delivery.
Please contact our Online Customer Service Team as soon as possible with your ORD or SHP order reference.
Can I change a delivery order to Click & Collect?
Yes. If your order has not yet been dispatched, our Online Customer Service Team can change it from delivery to Click & Collect.
Where a delivery charge was paid, the applicable delivery charge will be refunded when the order is changed to collection.
We'll confirm the collection arrangements with you once the change has been made.
Can I change a Click & Collect order to delivery?
Yes. If your order has not yet been picked, we may be able to change it from Click & Collect to delivery.
A delivery charge may need to be paid before we can make the change.
Our Online Customer Service Team will confirm the delivery options available for your order and arrange any additional payment required.
Can I make the change after my order has been picked or dispatched?
Once an order has progressed through picking or dispatch, we may no longer be able to change the fulfilment method.
Please contact us as soon as possible and we'll check the status of your order and advise you of the options available.
Do I need to cancel my order and place it again?
Usually, no. Where we're able to make the change, our Online Customer Service Team can amend the existing order.
You should only cancel and reorder if our team advises you that this is necessary.
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