Can I add or remove items from my order?

Once an online order has been placed, it is automatically sent for processing and we are unable to add, remove or change items on the existing order.

I want to add another item

If you would like to purchase additional products, please place a separate order through our website.

The new order will be processed separately and may have its own delivery or collection arrangements and charges.

We cannot guarantee that separate orders will be delivered or made available for collection together.

I want to remove an item from my order

We cannot remove individual items from an order once it has been placed.

Depending on the status of your order, we may be able to cancel the order so that you can place a new order with the correct products.

Cancellation is not guaranteed and will depend on whether your order has already progressed to picking or dispatch.

For more information, see How do I cancel my order?

I ordered the wrong product

If you've ordered the wrong product and your order has not yet been dispatched, please contact our Online Customer Service Team as soon as possible.

We'll check the status of your order and advise you of the options available.

If the order cannot be cancelled, you may need to follow our returns process once you've received the goods.