How can I contact Builder Depot?

If you need help with an online order or have a question about shopping with Builder Depot, our Online Customer Service Team is here to help.

Online Customer Service

Telephone: 020 8362 8100
Opening hours: Monday to Friday, 8:00am–5:00pm

You can also contact us by submitting a request through our Contact Us page or by using our live chat service when available.

When contacting us about an existing order, please have your order number (beginning ORD) ready so we can locate your order as quickly as possible.

Branch enquiries

If your enquiry relates to a purchase made directly at one of our branches, please contact the relevant branch. Contact details can be found using our Store Finder.